Road Runner Moving and Storage

Used this company for our move from south Florida to North texas. Our items were delivered moldy/water damage. Half of our furniture and equipment had to be thrown away. Mover went into attic and fell through ceiling. Manager advised we would have to repair and they would reimburse. Never saw a penny...calls were declined after years of attempts. I finally gave up.

**please do not use if you're moving out of state **

They made an exciting move a living nightmare

Move size: 2 Bedroom Home Service cost: $6900

Just moved from FL to SC and used Road Runner because they had the best price.. But they provided by far the worst customer experience ever. Consider this:
- The grossly underestimated our truck size and told us on moving day that we need to pay thousands more for a second truck - I now believe from my experience and reading other reviews that is part of their business plan - underestimate, provide the best price and then upcharge the customer on moving day when they have all the leverage. One of the workers even said this truck if for a three bedroom home - we had a six bedroom house.
- No promises were kept like emptying the drawers, wrapping the mattresses, putting protective cardboard on the edges of the furniture, and much more
- We had over $3k of damaged furniture - not just dings and scratches but broken wood (thick wood), severely dented metal items, bent steel on our bikes, and more. The force required for some of this damage is remarkable - it was like they literally tried to brake stuff. I have all the pictures to prove this.
- We had over $1k of missing items including a brand new flat screen TV, all of the slats for our beds, and several boxes of kitchen goods.
- On delivery day the crew chief demanded we pay the balance which was over $3k in cash even though our agreement clearly says we can provide a money order - He threatened over the course of several hours to leave with our stuff if we didn't pay cash - it was too the point of feeling intimated and bullied. What company demands $3k in cash and why??
- Also on deliver day, they refused to take the boxes to their designated rooms although that was another promised service. They just shoved everything into our downstairs rooms - it took hours to get everything into their rooms.
-All calls to the company were met with sarcasm, rudeness and zero care. They said disgraceful things to my wife to the point of tears.
-And of course their process for requesting reimbursement is ridiculous - but we've jumped through every hoop and are getting zero response.

Move size: 4+ Bedroom Home Service cost: $7000

If I could give s score lower than 1 I would. No matter how many positive reviews they have do not trust them. I was told 1 price for everything and made sure I provided a detailed list but then they wanted $1200 more and made me dump things. They pack the boxes in such a way just to take up space. They took things I asked them not to and refused to take them off the truck. They dumped everything in the living room when they got to my new place and refused to put it where it belongs. Most of my stuff was either damaged or missing. Save yourself the grief and aggravation and go with someone else.

Move size: 3 Bedroom Home Service cost: $3200

This moving company did a great job. I relocated from Florida to New York last month and they got all of my belongings there within 3 days without a hiccup. Relocation specialist Chris and the dispatch team where very helpfull evey step of the way. The movers showed up in the morning and had the whole house packed and ready to go within a few hours. When I recieved my belongings in New York 3 days later everything was in excellent shape. I strongly recomend Road Runner moving and storage for anyone moving long distance.

Move size: 2 Bedroom Home Service cost: $2784

DO NOT USE THIS COMPANY!
This is by far the worst experience I have ever had. Their whole set up is a scam from the salesman to packers and delivery drivers. They lost a whole sectional and they items I received were severely damaged.
I have filed a claim but based on my experience so far that will be a long drawn out process with little to no resolution on my favor.
My goal is to reach as many as I can to help ensure no one else has to go through this process.

Move size: 1 Bedroom Home Service cost: $2700

Wow.. where to begin. Moved from ft Lauderdale to chicago.. Had my stuff delivered a month after the specific date. Mike the manager does not care about the invonience he put me thru. I had to put my pregnant wife into a hotel because I was waiting for my bed. Also my brand new bedroom set broken.
Just lucky I had our stuff in time for Christmas. They kept on dragging us feeding us so much b.s. I have never dealt with such an unprofessional company in my life..STAY AWAY FROM THESE THIEVES, RENT A UHAUL AND HIRE MOVING HELP DONT GIVE YOUR MONEY TO THESE PEOPLE!!

Move size: 2 Bedroom Home Service cost: $2600

I must say I am very happy with the moving service road runner moving and storage provided me. The were able to move my items from Miami Fl to New York fast and professional. Alex was a huge help through out the entire moving process. He was able to provide with a accurate estimate and get move moved with in five days. Road runner moving and storage price was a little hire but this was because of the extra space they reserved for my items. The price stayed the same and nothing got damaged. I am very happy with the service they provided me. Andy my formen did an amazing job packing all of my items I was externally imprsssed.

I have moved befor and I had the entire opposite experince. I was not expecting good service so they really took me by surprise. I defiantly will be calling this moving company again if I have have a reason to move. If you are looking for a good company to work with call road runner they will do a fantastic job with fast service. They were up front about everything. Give Alex a call he will go the extra mile to make sure you are happy and he meets all of your moving needs!

Move size: 3 Bedroom Home Service cost: $3700

Salesperson quoted me $3,100 to move 10x12x12 storage locker. I gave full details. Agreed on 7/11 pick up with 7/15 delivery. On 7/11, the movers were a no-show.

Talked with salesperson and manager; they blamed paperwork mishap. They couldn't guarantee a delivery date unless I paid for "private and priority" delivery. They charged $800.00 for the specialized delivery. The pick up was to be 7/15 and delivery 7/16.

On 7/15, halfway through loading my furnishings, the "foreman" said that my price would be $9,278, saying that the inventory was more than I was quoted. I asked them to stop. The price was $6,200 more than quoted! I asked them to unload but they said I would need to pay for the labor to unload. I reviewed the inventory sheet with Mike, manager, and it matched exactly - there was no difference.

I spoke with Charles, the manager that quoted me the $3,800, about the price increase, he said he couldn't understand the increase, as there was no difference in the inventory.

I spoke with Mike, another manager, extensively, to resolve the matter. Essentially, he defended their overcharge. He couldn't give a reason for the increase. I emailed Mike a compromise, where I would pay $5,000. He did not respond to my email.

As they had my furnishings for ransom, I had little choice but to pay the $9,200.00.

To add insult to injury, although I paid an additional $800.00 for "priority and private" delivery, the movers didn't arrive on the agreed delivery date, 7/16. The driver said they had a stop in Georgia, although it was guaranteed to be a straight drive to my location. Additionally, they had other items other than mine in the truck. They spent about 20-30 minutes unloading the other items before being able to reach mine (I have pictures of the other items).

Lastly, several items were damaged, including an elliptical machine, two storage units and other items were lost, including the legs to a sofa and shelves for two armoires (I have pictures). I spoke with Mike, manager, about it; he emailed me a claims form in response.

Move size: 2 Bedroom Home Service cost: $9278

Thieves, con artists and scammers. The 5 star reviews are fake. This company will take your money and then change your contract price charging you MORE. They move HALF of your house despite what is in your binding contract agreement and then charge you another additional cost to move the other half of your home. They take alittle bit of furniture from each room and then claim you only paid for "X" amount of cubic feet. Check the real reviews from BBB and other sites. This is not a BBB accredited company. They are scam artists. They're disrespectful and no professionalism. Their movers come 4 hours late and steal from you with no consequences from the company. After having to call the police and return twice to retrieve my belongings, they extorted more money from me if I wanted to get my belongings back. Then we had to follow some Russian guy to another warehouse where they attempted to extort more money for access to our stuff. FINALLY we get to what seems like an abandoned storage facility and they give us our stuff all broken boxes and dirty dead cockroaches Avoid at all costs!

Move size: 3 Bedroom Home Service cost: $2463